CareerDigital MarketingIntermediate Version française

Freelance community manager: run social media for SMEs and bill every month

Your first SME client signed and invoiced, with a monthly retainer and a report that gets it renewed

  • 24 h of training
  • 8 modules · 40 lessons
  • 97 exercises
  • 8 projects
  • Certificate included

What you will be able to do

  • Design and run an SME content strategy on Facebook, Instagram, TikTok, LinkedIn and WhatsApp
  • Produce photo, short video, carousel and written content with a phone, Canva and CapCut, in French and in local languages
  • Engage and moderate a community, and turn interactions into WhatsApp inquiries and Google reviews
  • Set up and optimize small-budget Meta and TikTok ad campaigns, with A/B testing
  • Measure performance and produce a dashboard and a monthly client report in Google Sheets and Looker Studio
  • Prospect, price in packages, contract, invoice and retain SME clients

What you will produce

  • A complete content strategy for an SME (goal, personas, pillars, editorial guidelines)
  • A one-month editorial calendar, ready to schedule
  • 12 finished pieces of content: photos, carousels, short videos and copy
  • A configured Meta campaign with its A/B test plan
  • A Google Sheets or Looker Studio dashboard and a monthly client report
  • Your sales offer in three packages with a proposal template
  • Your community management contract template with deposit and termination clauses
  • Your community manager portfolio, ready to show a prospect

Possible earnings

A freelance community manager with 2 to 4 SME clients at 100,000 to 150,000 FCFA a month each earns 200,000 to 600,000 FCFA (about $330 to $1,000) a month, not counting ad budgets billed back to clients (retainers seen in Dakar and Abidjan in 2026: 75,000 to 300,000 FCFA, about $125 to $500, depending on scope).

Indicative estimate, depending on your market, pace and work. No income is guaranteed.

Tools used

  • Meta Business Suite
  • Canva
  • CapCut
  • TikTok
  • LinkedIn
  • WhatsApp Business
  • Google Sheets
  • Looker Studio
  • Metricool or Buffer
  • Wave
  • Orange Money

What you'll learn

  • Define the exact scope of a community management service for an SME and price it between 75,000 and 300,000 FCFA (about $125 to $500) a month
  • Build an SME content strategy: goal, personas, content pillars, local editorial guidelines and a one-month editorial calendar
  • Produce photos, carousels, short videos and sales copy every week with a phone, Canva and CapCut, and publish them in the right format at the right time on Facebook, Instagram, TikTok, LinkedIn, WhatsApp and YouTube Shorts
  • Engage and moderate a community, and turn comments and direct messages into WhatsApp conversations and Google reviews
  • Set up, read and optimize a Meta or TikTok campaign with a budget of 2,000 to 20,000 FCFA (about $3 to $33) a day
  • Track the right metrics, maintain a dashboard and write a monthly report that justifies the invoice and sets up the renewal
  • Prospect, present a three-package offer, sign a simple contract, collect a deposit through Wave or Orange Money, invoice and retain clients

Prerequisites

  • A recent smartphone with a decent camera, and a reliable internet connection
  • A Facebook account, an Instagram account and a WhatsApp number
  • Comfortable writing in English (the course examples also use French and local languages); no professional experience or design skills required

About this course

Small businesses in Dakar, Abidjan, Bamako and Douala all have a Facebook Page, an Instagram account or a WhatsApp Business number. Most of them rarely post, reply late and have no idea whether social media brings them any customers. They are looking for someone reliable to handle it every month. That someone can be you. This course teaches community management the way it is practiced by the people who make a living from it in French-speaking Africa: not big-brand theory, but the real work for a clinic, a restaurant, a fashion boutique, a private school or a real estate agency. You learn what SMEs actually pay in 2026 (monthly retainers of 75,000 to 300,000 FCFA, about $125 to $500, depending on scope), how to build a content strategy and an editorial calendar, how to produce photos, carousels and short videos with a phone, Canva and CapCut, how to publish in the right format on Facebook, Instagram, TikTok, LinkedIn, WhatsApp and YouTube Shorts, how to engage a community and turn messages into sales, how to launch a Meta or TikTok ad with 2,000 to 20,000 FCFA (about $3 to $33) a day, how to measure results and write the monthly report that justifies your invoice, and finally how to find clients, present a three-package offer, sign a simple contract, collect a deposit through Wave or Orange Money and keep clients coming back. Eight modules, 32 short lessons, a PDF handout and a quiz for each module, and eight graded projects, including a final project: your business ready to invoice, with a portfolio, an offer, a contract and a first report. The examples come from SMEs in Dakar, Thiès, Abidjan, Bamako and Douala, with amounts in FCFA. You leave with: a complete content strategy for an SME, a one-month editorial calendar, 12 finished pieces of content, a configured Meta campaign, a dashboard and a monthly report, a sales offer in three packages, a contract template and a portfolio you can show prospects as soon as you finish the course.

Who it is for: Young professionals, students, communications staff, customer service agents and entrepreneurs in Senegal, Côte d'Ivoire, Mali and Cameroon who want to make community management their profession, as a freelancer or in-house, or serve diaspora clients from their phone.

Curriculum

A module-by-module path: lessons, exercises, quizzes and projects to submit.

  1. Module 1· 12 exercises

    The community manager's job and what SMEs pay

    Understand what an SME really expects, what it pays in 2026, choose your positioning and put together a credible first portfolio.

    • What a community manager really does for an SME in Dakar or Abidjan, and what they don'tFree preview15 min
    • What SMEs pay in 2026: retainers from 75,000 to 300,000 FCFA a month depending on scopeFree preview20 min
    • Choosing your positioning: one sector, one city, one promise and one proofFree preview20 min
    • Building a credible portfolio with no clients: an SME you know or a clearly labeled fictional caseFree preview20 min
    • Module handout (PDF)Free preview5 min
    • Quiz: the job and the marketModule quiz
    • Your positioning and your starter portfolioProject to submit
  2. Module 2· 12 exercises

    Building an SME content strategy

    Move from "just post something" to a written strategy: goal, personas, content pillars, local editorial guidelines and a one-month editorial calendar.

    • Turning the owner's goal into a content goal: inquiries, sales, hiring or awareness15 min
    • Sketching two customer personas with the words they use on WhatsApp20 min
    • Defining three to five content pillars and local editorial guidelines: French, Wolof, Nouchi, tone and no-go topics20 min
    • Building a one-month editorial calendar in Google Sheets: 16 to 24 posts, formats and owners20 min
    • Module handout (PDF)5 min
    • Quiz: content strategyModule quiz
    • Content strategy and one-month editorial calendar for an SMEProject to submit
  3. Module 3· 12 exercises

    Creating content with a phone, Canva and CapCut

    Produce a week's worth of photos, carousels, short videos and copy in a single morning, with the equipment already in your pocket.

    • Product and behind-the-scenes photos on a phone: light, framing, background, five-minute editing15 min
    • Canva carousels and visuals that respect the client's brand guidelines: templates, fonts, colors, logo20 min
    • Short videos edited in CapCut: a two-second hook, subtitles, 30 to 45 seconds, trending sound20 min
    • Writing captions that sell: hook, proof, price, WhatsApp call to action, in French and in Wolof20 min
    • Module handout (PDF)5 min
    • Quiz: creating content with a phoneModule quiz
    • 12 finished pieces of content for an SMEProject to submit
  4. Module 4· 12 exercises

    The platforms in 2026: formats, algorithms and timing

    Know what to post, in which format and at what time on each network, and choose the two or three platforms that matter for each SME.

    • Facebook and Instagram: Reels, stories, groups and Marketplace, and the time slots that work in Dakar and Abidjan20 min
    • TikTok and YouTube Shorts: the vertical format that introduces a small business to strangers15 min
    • LinkedIn for B2B small businesses and their leaders: profile, posts, a pace of two posts a week20 min
    • WhatsApp Status and Channels: the network your customers open twenty times a day20 min
    • Module handout (PDF)5 min
    • Quiz: the platforms in 2026Module quiz
    • One-week distribution plan across three platformsProject to submit
  5. Module 5· 12 exercises

    Engaging the community and turning it into customers

    Reply fast, moderate without damage, move direct messages to WhatsApp, collect Google reviews and run a compliant giveaway.

    • Replying to comments and messages in under an hour: scripts, saved replies and labels15 min
    • Moderating without damage: unhappy customers, trolls, fake reviews, political and religious topics15 min
    • Moving every direct message to WhatsApp and tracking the inquiry through to the sale20 min
    • Google reviews and compliant giveaways: rules, draw, prizes, and what Meta and the law prohibit20 min
    • Module handout (PDF)5 min
    • Quiz: engage and convertModule quiz
    • Engagement kit: reply scripts, moderation policy and a compliant giveawayProject to submit
  6. Module 6· 13 exercises

    Meta and TikTok ads on a small budget

    Launch a click-to-WhatsApp campaign with 2,000 to 20,000 FCFA (about $3 to $33) a day, read it in cost per conversation and cost per customer, and make a call within seven days.

    • Choosing the campaign objective: WhatsApp messages, traffic, views or lead form, and what suits an SME15 min
    • Setting up a Meta campaign step by step: audiences, placements, creative and a budget of 2,000 to 20,000 FCFA a day20 min
    • TikTok Ads and boosted posts: when they are worth it and how to pay from Dakar or Abidjan15 min
    • Reading results and running an A/B test: cost per conversation, cost per customer, stop or scale at seven days20 min
    • Module handout (PDF)5 min
    • Quiz: advertising on a small budgetModule quiz
    • A configured Meta campaign and its A/B test planProject to submit
  7. Module 7· 12 exercises

    Measuring and reporting to the client every month

    Track the metrics that matter to an SME, maintain a Google Sheets or Looker Studio dashboard and write the monthly report that justifies the invoice.

    • The metrics that matter to a small business: reach, engagement, WhatsApp clicks, inquiries, sales, and the ones to ignore15 min
    • Collecting the numbers every week: Meta Business Suite, TikTok Analytics, Metricool, WhatsApp Business statistics20 min
    • Building a dashboard in Google Sheets, then Looker Studio, in one hour20 min
    • Writing the monthly report that justifies the invoice and sets up the renewal: structure, tone, a single recommendation20 min
    • Module handout (PDF)5 min
    • Quiz: measure and reportModule quiz
    • Dashboard and monthly report for a clientProject to submit
  8. Module 8· 12 exercises

    Finding clients, signing, invoicing and retaining them

    Prospect 20 SMEs, present a three-package offer, sign a simple contract, collect the deposit through Wave or Orange Money, invoice and make the relationship last.

    • Prospecting on WhatsApp, LinkedIn and in person: 20 targeted SMEs, an approach message and a free 15-minute audit20 min
    • Building your offer in three packages (75,000, 150,000 and 300,000 FCFA) and presenting it in a one-page proposal20 min
    • A simple contract, a Wave or Orange Money deposit, an invoice with the required details, NINEA and handling late payments20 min
    • Keeping clients and selling more: quarterly review, advertising upsell, Google Business Profile, website and referrals15 min
    • Module handout (PDF)5 min
    • Quiz: clients, contracts and invoicingModule quiz
    • Final project: your community management business, ready to invoiceCapstone
  9. Certificate included

Your certificate at the end

A numbered certificate with your validated skills, a public page and a verification QR code. Add it to LinkedIn in one click.

Kolonell Academy
Verified by Kolonell Academy

Certificate of skills

Your name

has completed and validated the course

Freelance community manager: run social media for SMEs and bill every month

Certified skills

  • Design and run an SME content strategy on Facebook, Instagram, TikTok, LinkedIn and WhatsApp
  • Produce photo, short video, carousel and written content with a phone, Canva and CapCut, in French and in local languages
  • Engage and moderate a community, and turn interactions into WhatsApp inquiries and Google reviews
  • Set up and optimize small-budget Meta and TikTok ad campaigns, with A/B testing
  • Measure performance and produce a dashboard and a monthly client report in Google Sheets and Looker Studio
  • Prospect, price in packages, contract, invoice and retain SME clients

Number KOL-CERT-2026-XXXXX

Mohamed Bah

Founder, Kolonell Academy

Poster for Freelance community manager: run social media for SMEs and bill every month

Course poster

Download the poster to print it, send it to your employer or share it with colleagues. The full programme details every module.

This course is part of the track

Marketing digital et réseaux sociaux

Level 4 of 5 · Career

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See the 5 track levels

Next level · 5/5 Pro Track

Digital Marketing Manager: strategy, budget and team

Senior level, projects and leadership

An annual marketing plan with the numbers, the budget and the team behind it, one you can defend before a CEO

200,000 FCFA 40 h

View the next level

Your instructor

Mohamed Bah

Founder of Kolonell, a digital agency in Dakar. He designs websites, business applications and customer acquisition systems for SMEs in Senegal, Côte d'Ivoire and Dubai, and trains the community managers who keep them running day to day.

Questions about this course

Do I need existing clients or a communications background?

No. In module 1 you build a credible portfolio using an SME you know personally or a clearly labeled fictional case, and in module 8 you prospect 20 SMEs with an outreach message and a free 15-minute audit.

Do I need a computer or a camera?

A smartphone is enough to produce the content (Canva and CapCut both have mobile apps). A computer helps for the Google Sheets and Looker Studio dashboard in module 7, but everything can also be done on a phone.

How much time should I plan each week?

About 4 to 5 hours a week for 4 to 5 weeks, projects included. Each lesson takes 15 to 20 minutes and ends with an exercise applied to a real SME case.

How much should I charge an SME to manage its social media?

In Dakar and Abidjan in 2026, monthly retainers range from 75,000 FCFA (about $125: one platform, 8 posts) to 300,000 FCFA (about $500: three platforms, videos, ads and reporting). Module 8 walks you through building your three packages and your proposal.

Does the course cover paid advertising?

Yes. Module 6 is dedicated to Meta and TikTok ads with budgets of 2,000 to 20,000 FCFA (about $3 to $33) a day: objectives, audiences, step-by-step setup, reading results and A/B testing. You submit a configured campaign as a project.

Does it work for diaspora clients or clients in other countries?

Yes. The method is the same for an SME in Bamako or Douala or for a Senegalese restaurant in Paris. Modules 2 and 3 cover local editorial guidelines (French, Wolof, Nouchi), and module 8 covers remote payment through Wave, Orange Money or bank transfer.

How do I pay?

Via Wave or Orange Money. After enrolling you receive a pro forma invoice by email with the number to pay. Send the proof on WhatsApp: your access is activated within 24 business hours.

How long do I keep access?

For life, updates included. Learn at your own pace and revisit lessons as often as you need.

How do I get the certificate?

Complete the lessons and pass each module quiz with at least 70%. The certificate is generated automatically, with a unique number and a public verification page.

Our commitments

  • Lifetime access, updates included
  • Publicly verifiable certificate
  • Wave / Orange Money payment, activation within 24 business hours
  • WhatsApp support

100,000 FCFA · 152 €

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