By Mohamed Bah · Kolonell, a digital agency in Dakar

Selling on WhatsApp: catalog, orders and payments

Your WhatsApp Business shop ready to sell in 7 days, with a catalog, quick replies and verified payments

25,000 FCFA · 38 €

  • 5 h of training
  • Verifiable certificate
  • Wave or Orange Money
  • Online, at your own pace
I have a question (WhatsApp)
Quick enrolment in 30 s: invoice by email
I'd rather get a call back on WhatsApp

Programme

  1. 1Turning WhatsApp Business into a real shop
  2. 2Taking and tracking orders without losing any
  3. 3Collecting payment safely and bringing customers back

Wave / Orange Money payment, access within 24 business hours

Possible earnings

A well-run WhatsApp shop can handle 5 to 15 orders a week at the start, which means 150,000 to 600,000 FCFA (about $250 to $1,000) in monthly revenue depending on the average order value (an illustrative range estimated for the course, not measured; your results depend on your product, your prices and how consistent you are).

Indicative estimate, depending on your market, pace and work. No income is guaranteed.

Your instructor

Mohamed Bah

Founder of Kolonell, a digital agency in Dakar. He designs online stores, websites and business applications for SMEs in Senegal, Côte d'Ivoire and Dubai, and supports merchants as they move from over-the-counter sales to selling online.

See Kolonell’s work →

Questions about this course

Does WhatsApp Business cost anything?

No. The WhatsApp Business app is free on Android and iPhone. Only some advanced Meta options (the Meta Verified subscription, ads that click through to WhatsApp) are paid, and you do not need any of them for this course.

Do I need to change my number?

It is recommended: a SIM card dedicated to your shop costs a few hundred francs and keeps your customers separate from your family. Lesson 1 also explains how to convert your current number without losing your chats if you would rather keep it.

I don't have any stock yet. Can I still take the course?

Yes. You can build your catalog with 10 pre-order products or products supplied by a wholesaler, and simulate your first orders in the order book. This is accepted for the final project, as long as you say so.

How much time should I plan for?

About 5 hours in total: ten 15-minute lessons, their exercises and the final project. Many learners complete it in one week, at 45 minutes a day.

How is this different from the level 2 E-commerce course?

This level 1 course focuses on WhatsApp: the tool, the orders and the payments. Level 2 then teaches you to set prices that leave a margin, deliver to other regions and to the diaspora, and also sell on Facebook, Instagram and Google.

Does the method work outside Senegal?

Yes. The examples use Wave and Orange Money, which operate in Senegal, Côte d'Ivoire and Mali. In Benin or Cameroon, use MTN Mobile Money or Moov Money instead: the verification rule stays exactly the same.

How do I pay?

Via Wave or Orange Money. After enrolling you receive a pro forma invoice by email with the number to pay. Send the proof on WhatsApp: your access is activated within 24 business hours.

How long do I keep access?

For life, updates included. Learn at your own pace and revisit lessons as often as you need.

How do I get the certificate?

Complete the lessons, pass each module quiz with at least 70% and submit your final project: an instructor reviews and approves it (feedback within 5 working days). The certificate is then generated, with a unique number and a public verification page.

What you will be able to do

  • Set up and manage a WhatsApp Business account for a shop
  • Build and maintain a WhatsApp product catalog with collections
  • Handle a WhatsApp order from first request to confirmation using quick replies
  • Track orders with labels and a Google Sheets order book
  • Collect payments through Wave and Orange Money and verify them with no risk of fake screenshots

What you will produce

  • Your WhatsApp Business account set up, with a wa.me link and a printable QR code
  • Your catalog of at least 10 products organized into 2 or 3 collections
  • Your greeting and away messages and your 5 quick replies saved
  • Your 5 tracking labels and your 6-column Google Sheets order book
  • Your payment policy written in 5 lines (Wave, Orange Money, cash on delivery, deposit, verification)
  • Your Status and broadcast list plan for the next 7 days

Tools used

  • WhatsApp Business
  • Wave
  • Orange Money
  • Google Sheets
  • Canva

What you'll learn

  • Set up a complete WhatsApp Business account on a dedicated number: profile, business hours, delivery area, short link and QR code
  • Publish a catalog of at least 10 products with a photo, a price in FCFA and a description, organized into collections
  • Save a greeting message, an away message and at least five quick replies so you can answer in under a minute
  • Track every order from first request to delivery with five labels and a Google Sheets order book
  • Collect payment through Wave, Orange Money or cash on delivery, checking every payment in the app before shipping
  • Follow up with your customers through Status updates and broadcast lists without being reported as spam

Prerequisites

  • An Android phone or iPhone and a reliable internet connection
  • Ideally a second SIM card (Orange, Free or Expresso) for the shop number; lesson 1 explains how to manage without one
  • No online selling experience required: this is the first level of the track

About this course

Your customers message you on WhatsApp, in between family chats. You answer "how much?" twenty times a day, keep orders in your head, and sales slip away. This course shows you how to run your WhatsApp like a real shop, with the free WhatsApp Business app and nothing more than your phone.

First, you separate the shop from your personal life: a dedicated number, a complete profile, a catalog of at least 10 products with photos and FCFA prices, and quick replies. Next, you track every order with five labels and a 6-column Google Sheets order book. Finally, you collect payment through Wave, Orange Money or cash on delivery, checking each payment in the app and never on a screenshot, and you bring customers back with Status updates.

What you get: 3 modules, 5 hours and 30 corrected exercises applied to your own business, plus a PDF guide and a quiz for each module. The final project, your working WhatsApp shop in 7 days, is reviewed and graded, and leads to a Kolonell certificate anyone can verify online.

You leave with your account set up, including a wa.me link and a printable QR code, a catalog in 2 or 3 collections, 5 quick replies, your order book, a 5-line payment policy and a 7-day Status plan. A well-run WhatsApp shop can handle 5 to 15 orders a week at the start, which means 150,000 to 600,000 FCFA in monthly revenue depending on your average order value. That range is illustrative, estimated for the course and not measured: results depend on your product, your prices and your consistency, and no income is guaranteed.

This is level 1 of the E-commerce and online selling track, with no prerequisites. Level 2, "E-commerce: selling online in Senegal and French-speaking Africa", then teaches you to set prices that leave a margin and deliver to the regions and the diaspora.

Who it is for: Shop owners, home-based sellers, creators, resellers and small stores in Dakar, Thiès, Saint-Louis, Abidjan, Bamako or Cotonou who already sell a little on WhatsApp, or want to start, and who lose time and orders because they have no method.

Curriculum

A module-by-module path: lessons, exercises, quizzes and projects to submit.

  1. Module 1· 12 exercises

    Turning WhatsApp Business into a real shop

    Move to a shop number, complete your profile, publish a 10-product catalog and get your link out there.

    • Moving from personal WhatsApp to WhatsApp Business: dedicated number, name, category and a complete profileFree preview15 min
    • Build your catalog: 10 products with a photo, a price in FCFA, a description and collectionsFree preview15 min
    • Greeting message, away message and quick replies: a shop that answers even when you are busyFree preview15 min
    • wa.me link, QR code and launch Status: getting your shop number knownFree preview15 min
    • Module handout (PDF)Free preview5 min
    • Quiz: WhatsApp Business as a shopModule quiz
  2. Module 2· 9 exercises

    Taking and tracking orders without losing any

    Take every conversation through to a confirmed order and know at any moment where each customer stands.

    • The four-message order conversation: product, delivered price, address, confirmation15 min
    • Five labels to track every customer: New request, Awaiting payment, Paid, To deliver, Delivered15 min
    • A 6-column Google Sheets order book, filled in 30 seconds per order15 min
    • Module handout (PDF)5 min
    • Quiz: taking and tracking ordersModule quiz
  3. Module 3· 9 exercises

    Collecting payment safely and bringing customers back

    Collect payment through Wave, Orange Money or cash on delivery with no fake screenshots, then follow up through Status updates and broadcast lists.

    • Getting paid with Wave and Orange Money: merchant QR code, check the payment in the app, never on a screenshot15 min
    • Cash on delivery or deposit: a simple rule based on the amount and the customer15 min
    • Status and broadcast lists: follow up without getting blocked or reported15 min
    • Module handout (PDF)5 min
    • Quiz: get paid and bring customers backModule quiz
    • Final project: your working WhatsApp shop in 7 daysCapstone
  4. Certificate included

Your certificate at the end

A numbered certificate with your validated skills, a public page and a verification QR code. Add it to LinkedIn in one click.

Kolonell Academy
Verified by Kolonell Academy

Certificate of skills

Your name

has completed and validated the course

Selling on WhatsApp: catalog, orders and payments

Skills developed

  • Set up and manage a WhatsApp Business account for a shop
  • Build and maintain a WhatsApp product catalog with collections
  • Handle a WhatsApp order from first request to confirmation using quick replies
  • Track orders with labels and a Google Sheets order book
  • Collect payments through Wave and Orange Money and verify them with no risk of fake screenshots

Number KOL-CERT-2026-XXXXX

Mohamed Bah

Founder, Kolonell Academy

After the course

What you get once the course is complete

A verifiable certificate

Each certificate has a number anyone can verify online, and you can add it to your LinkedIn profile in one click.

Your CV reviewed and improved

Upload your CV from your profile: our team reviews it and helps you make it clearer and more convincing.

Access to the talent pool

Learners who complete the course can join the Kolonell talent pool. Entry is earned: course completed, exercises submitted. Kolonell also draws on it for its own hiring.

Optional services, free for learners. This is not a promise of employment.

Poster for Selling on WhatsApp: catalog, orders and payments

Course poster

Download the poster to print it, send it to your employer or share it with colleagues. The full programme details every module.

This course is part of the track

E-commerce et vente en ligne

Level 1 of 5 · Essential

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
See the 5 track levels

Next level · 2/5 Practical

E-commerce: selling online in Senegal and French-speaking Africa

A working system in your business

Your first online order paid through Wave within 30 days, with no website and no ad budget

50,000 FCFA 12 h

View the next level

Our commitments

25,000 FCFA · 38 €

Essential