The verdict in three sentences
A B2B website without a maintenance contract is not an asset, it is silent technical debt accruing until it breaks. In 2026 in Berlin, budget 80 to 150 EUR/month for a basic plan, 200 to 400 EUR/month for a standard plan with evolution hours, and 500 to 900 EUR/month for premium with SLA and on-call. The math is blunt: a single uncovered major incident (2,000 to 8,000 EUR of recovery) wipes out years of maintenance savings.
What a maintenance contract actually covers in 2026
An application maintenance retainer bundles corrective, evolutive, preventive and security work. Without it, an un-patched CMS becomes an entry point: over 60 % of compromised sites are breached through an outdated plugin or core. Here is the 2026 reference grid for a Berlin industrial SME.
| Tier | Price/month | Updates | Backup | Uptime | Included evolutions |
|---|---|---|---|---|---|
| Basic | 80-150 EUR | Monthly | Weekly | Best effort | 0 h |
| Standard | 200-400 EUR | Bi-weekly | Daily | 99.5 % | 4 h/month |
| Premium | 500-900 EUR | Continuous | Daily + offsite | 99.9 % + SLA | 8 h/month + on-call |
Unused evolution hours are the decisive factor: a standard plan at 4 h/month equals 48 h/year, enough to absorb page rebuilds, new forms and CRM integrations without a fresh quote every time.
In-house vs outsourced: the real cost
Many IT leads consider bringing maintenance in-house. Yet half a developer FTE in Berlin costs far more than an outsourced premium plan, without service continuity during leave or turnover.
| Item | In-house (0.5 FTE) | Outsourced premium |
|---|---|---|
| Direct annual cost | 22,000-28,000 EUR | 6,000-10,800 EUR |
| Continuity (leave/exit) | High risk | Contractually guaranteed |
| Security monitoring | Skill-dependent | Included |
| 24/7 on-call | No | Yes (premium) |
| Incident recovery time | Variable | < 2 h (SLA) |
For an SME under 200 staff in 2026, outsourcing a standard or premium plan remains the best cost/risk trade-off.
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Mini case study
Thomas, IT manager at a 130-employee industrial SME in Berlin, refused maintenance to save 3,600 EUR/year. In February 2026, a flaw in an outdated plugin took the marketing site down for 4 days. Recovery bill: 5,200 EUR (cleanup, restore, hardening), plus an estimated 11 lost leads at an average acquisition cost of 180 EUR, or 1,980 EUR. Total loss: 7,180 EUR against a standard plan at 3,600 EUR/year. Thomas now signs a premium contract at 7,200 EUR/year: the gap is paid back by one avoided incident.
FAQ
Does maintenance include hosting? Rarely in the basic tier. Managed hosting adds 25 to 75 EUR/month; always check whether offsite backup and CDN are bundled.
What contract term applies? The 2026 market standard is 12 months, auto-renewing, with 60 days notice. Some vendors offer month-to-month at a +15 % premium.
What if I exceed my evolution hours? Hours beyond the plan bill at 65 to 95 EUR/h depending on vendor. A standard plan at 4 h/month covers 80 % of SMEs.
Does a 99.9 % SLA really matter? Yes: 99.9 % guarantees under 8.8 h of downtime/year, versus over 43 h at 99.5 %. For a lead-generating site, every hour counts.
Can I switch maintenance vendors? Yes, if you require portability: server access, code and documentation. Allow 2 to 4 weeks for knowledge transfer.
Let's scope your project. Tell us your current site, CMS and criticality level, and we will scope a maintenance contract from 80 to 900 EUR/month. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
