The verdict in three sentences
A physiotherapy clinic loses money on two fronts: unannounced no-shows and protocols abandoned halfway. A vertical app replaces the paper diary with a multi-practitioner schedule, an SMS reminder that cuts no-shows by 35 % and an evolution note per patient. Add mobile money payment and inactive-patient re-engagement, and the clinic completes more protocols for steadier revenue.
What the paper diary doesn't see
Paper manages the next appointment, never the full journey. A 10-session protocol that stops at session 6 means 4 sessions at 12,000 FCFA lost, or 48,000 FCFA per patient.
| Function | Paper diary | Physio clinic app |
|---|---|---|
| Booking | Phone, double bookings | Online, 3 practitioners synced |
| Session reminder | None | Auto SMS, -35 % no-shows |
| Protocol tracking | Invisible | Completion rate displayed |
| Evolution note | Loose sheet | History per patient |
| Per-visit billing | Manual | Automatic per session |
| Inactive patients | Forgotten | Automatic re-engagement |
Packages, sessions and revenue
The physio bills per visit, but packages build loyalty. A 10-session package at -10 % commits the patient to finishing the protocol, improving both recovery and cash flow.
| Item | 2026 ballpark | Detail |
|---|---|---|
| Price per session | 12,000 FCFA (approx. 18 EUR) | Per-visit reference |
| 10-session package -10 % | 108,000 FCFA | Instead of 120,000 FCFA |
| No-show drop (SMS reminder) | -35 % | Slots better filled |
| Protocol completion rate | 78 % | Vs ~55 % without tracking |
| Practitioners on one schedule | 3 | No diary conflicts |
| Payment | Mobile money | Collected per session |
Mini case study
Dr. Wanjiru runs a clinic in Nairobi with 3 practitioners and about 200 sessions a month. Before the app, 20 % of slots fell through as no-shows, i.e. 40 sessions at 12,000 FCFA = 480,000 FCFA lost each month. With the SMS reminder cutting no-shows by 35 %, she recovers about 14 sessions a month, or 168,000 FCFA. By pushing 10-session packages, her completion rate reaches 78 % and steadies revenue. The app pays for itself in one to two months.
FAQ
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How does the SMS reminder actually cut no-shows?
An SMS sent 24 hours before the session recalls the time and lets patients cancel early to free the slot. Clinics that use it see about 35 % fewer no-shows, filling the schedule better.
Can I manage several practitioners on one schedule?
Yes. The app syncs 3 or more practitioners on a shared calendar, with no double bookings, each with their own colors and availability.
Is the protocol tracking visible to the patient?
The patient sees their progress (sessions done / remaining) and the practitioner adds an evolution note at each visit. This pushes completion toward 78 % instead of about 55 % without tracking.
How does per-visit billing work?
Each session automatically generates its invoice, and the 10-session package at -10 %, i.e. 108,000 FCFA, is drawn down session by session. Mobile money payment is collected at each visit.
Can I re-engage patients who stop coming?
Yes. The app flags inactive patients and sends an automatic follow-up. Recovering 2 to 3 patients a month, each for several sessions, quickly adds up to several hundred thousand FCFA.
Let's talk about your project. A physio clinic that tracks protocols and cuts no-shows treats better and earns more. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
