The verdict in three sentences
A 35-lawyer business firm still exchanging documents by email puts client confidentiality at risk with every send: wrong recipient, unencrypted attachment, outdated draft. A custom client extranet with encryption, multi-factor authentication and per-matter data rooms typically costs $40,000 to $90,000 in New York (2026 order of magnitude) over 3 to 5 months. Against SaaS billed at $20 to $50 per user per month, custom wins mainly when external users are numerous and the firm wants full control over hosting and audit logs.
Why email is no longer enough for a business firm
Rule 1.6(c) of the New York Rules of Professional Conduct requires lawyers to make reasonable efforts to prevent unauthorized disclosure of client information, and ABA Formal Opinion 477R spells out what reasonable means for electronic communications. The NY SHIELD Act adds data security duties, and financial services clients covered by NYDFS Part 500 now push MFA and access logging requirements onto their outside counsel through security questionnaires. In an M&A deal or a class action, hundreds of documents move between partners, associates, clients, accountants and opposing counsel. Email gives you no access log, attachment limits around 20 to 25 MB, multiple versions of the same draft and no way to revoke access.
An extranet addresses this with a focused scope:
- Client and matter spaces, with separate rights for the client, its accountant and opposing counsel.
- Data rooms for deals: numbered index, Q&A, named watermarks, exportable audit log.
- Encryption at rest and in transit, plus mandatory MFA by app or hardware key.
- Client uploads that notify the responsible associate.
- E-signature for engagement letters.
- Practice management integration to create matters automatically.
Cost breakdown of a custom extranet in New York
| Work package | Content | Indicative market cost (USD) |
|---|---|---|
| Discovery and wireframes | Partner and staff workshops, client journey | 4,000 to 8,000 |
| Client and matter spaces | Structure, permissions, invitations | 8,000 to 16,000 |
| Data rooms | Index, Q&A, watermarks, audit log export | 10,000 to 22,000 |
| Security | Encryption, MFA, penetration test | 7,000 to 15,000 |
| E-signature | Integration with an established provider | 3,000 to 8,000 |
| Practice management connector | Matters, contacts, sync | 5,000 to 14,000 |
| US hosting and acceptance testing | Go-live, backups, training | 3,000 to 7,000 |
The total comes to $40,000 to $90,000. At Kolonell this scope falls under the medium custom application category, 6,100 to 10,670 EUR, and moves to complex, 10,670 to 22,870+ EUR, once it includes data rooms with Q&A, e-signature and a practice management connector. The exact figure is set in the quote.
Custom build versus SaaS over five years
Secure file sharing and data room SaaS usually bill each user, sometimes also external guests above a quota. For 35 lawyers, 15 staff and about 150 active client users, the billing rule changes everything.
| Criterion | SaaS, internal users only | SaaS, internal and external billed | Custom extranet |
|---|---|---|---|
| Billed users | 50 | 200 | Unlimited |
| Annual cost | $12,000 to $30,000 | $48,000 to $120,000 | $7,000 to $14,000 (hosting and maintenance) |
| Initial cost | $1,500 to $4,000 | $1,500 to $4,000 | $40,000 to $90,000 |
| Five-year total | $61,500 to $154,000 | $241,500 to $604,000 | $75,000 to $160,000 |
| Data location | Vendor dependent | Vendor dependent | US region of your choice |
| Fit with firm workflows | Low | Low | Full |
| Exit and portability | Often partial export | Often partial export | Firm owns code and data |
If your SaaS bills internal users only, the five-year gap is small and custom is justified by integration and control. If guests are billed, custom is clearly cheaper from year two.
Mini case study
Rachel, a partner at a 35-lawyer corporate firm in Midtown Manhattan, runs about twenty M&A deals a year for 150 active clients. The firm pays $35 per user per month for a sharing tool, with guests billed above 50.
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- Current SaaS cost: 200 users × $35 × 12 = $84,000 a year, or $420,000 over five years.
- Custom extranet: $70,000 upfront, then $10,000 a year, so $120,000 over five years.
- Five-year saving: $420,000 − $120,000 = $300,000.
- Time saved: staff spent 6 hours a week resending documents and checking versions; at $45 an hour loaded cost, that is about $14,000 a year.
Payback comes in under ten months, before counting the business case with in-house legal teams that now require data room audit logs from outside counsel.
FAQ
How much does a law firm client extranet cost in New York?
Expect $40,000 to $90,000 depending on data rooms, e-signature and practice management integration. A simple secure upload portal can stay under $25,000.
Is MFA really mandatory?
It is now the baseline expected by corporate clients, cyber insurers and NYDFS-regulated clients. It adds a few days of work, roughly $2,500 to $5,000.
Where should a law firm host client data?
A US region with SOC 2 Type II or ISO 27001 certified hosting simplifies client security questionnaires. Budget $3,000 to $8,000 a year for a 35-lawyer firm.
How long does deployment take?
Allow 3 to 5 months, including 3 to 4 weeks of acceptance testing with a pilot group of 5 partners and 10 clients. Live matters migrate progressively.
Isn't SaaS simpler?
It launches in days. Above 100 to 150 billed users, or if you need tight practice management integration, custom becomes cheaper over five years.
Let's scope your project. Tell us your matter types, internal and external user counts and practice management system, and we will scope an extranet deliverable in 3 to 5 months. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.