The verdict in three sentences
For an insolvency practice handling 1,800 insolvency cases, the 300 creditor calls a week weigh more on productivity than any complex case. A website with a secure creditor portal, claim status lookup, online proof of debt filing and a connection to the case management software costs EUR 18,000 to 40,000 excl. VAT (about GBP 15,500 to 34,500) and takes 3 to 5 months. The realistic target is 40% fewer calls, which frees about 640 hours a year, or roughly 0.4 of a full-time post.
What creditors ask, and what the site must show
Most calls cover four topics: confirmation that the claim was received, the amount admitted or disputed, the stage of the case and the timetable for any dividend. All of this already exists in the practice's software. The site must show it to the right creditor, and to that creditor only.
| Module | Function | Indicative 2026 budget (excl. VAT) | Expected effect |
|---|---|---|---|
| Authenticated creditor portal | Access by ID and one-time code | EUR 3,500 to 7,000 | 24/7 access without a call |
| Claim status lookup | Amount claimed, admitted, disputed, ranking | EUR 3,000 to 7,000 | End of "where is my claim" calls |
| Online proof of debt filing | Guided form, attachments, filing receipt | EUR 3,000 to 6,500 | Fewer incomplete claims |
| Case progress tracking | Stages, key dates, publishable documents | EUR 2,000 to 4,500 | Consistent information for all |
| Case software connection | Sync of cases and claims | EUR 4,000 to 10,000 | No double entry |
| Practice corporate site | Presentation, team, resources for debtors | EUR 2,500 to 5,000 | Professional image, search visibility |
The low end, around EUR 18,000, is a creditor portal fed by regular exports. The high end, EUR 40,000, includes continuous sync with the practice's software and a security audit.
The hidden cost of 300 weekly calls
A creditor call lasts 6 to 8 minutes on average, file lookup included. At 300 calls a week, the practice spends about 35 hours weekly answering questions whose answers already sit in its systems.
| Indicator | Current situation | With creditor portal | 2026 order of magnitude |
|---|---|---|---|
| Creditor calls per week | 300 | 180 | 40% reduction targeted |
| Average time per call | 7 minutes | 7 minutes | Remaining calls are more complex |
| Hours used per week | 35 h | 21 h | 14 h freed |
| Hours freed per year (46 weeks) | about 640 h | About 0.4 of a full-time post | |
| Incomplete claims | 15 to 20% | 5 to 8% | Guided form and mandatory documents |
| Project lead time | 3 to 5 months | Includes testing and security |
The 40% figure is a target based on the share of purely informational calls: a two-week audit of your calls confirms it before commitment.
Mini case study
Richard, partner at an insolvency practice, logs 300 calls a week across 1,800 cases. Each 7-minute call ties up a case administrator with a loaded cost of EUR 38 an hour. Over 46 weeks, that is 1,610 hours, or EUR 61,180 a year. With a EUR 32,000 creditor portal and 40% fewer calls, the practice saves 644 hours, or EUR 24,470 a year, and cuts incomplete claims needing rework. The project pays back in about 16 months, then frees time permanently for high-stakes cases.
Need a professional website?
Kolonell builds websites that attract clients, optimized for the Sénégalese market. Free quote in 2 minutes.
FAQ
How much does an insolvency practitioner website with a creditor portal cost?
Between EUR 18,000 and 40,000 excl. VAT in 2026 (about GBP 15,500 to 34,500), depending on how it connects to the case software and on the security level. Continuous sync alone accounts for EUR 4,000 to 10,000.
Is creditor data protected?
Yes: one-time code authentication, encrypted traffic, hosting in the relevant jurisdiction and access logging. Each creditor sees only their own claims, on their own cases.
Can calls really be cut by 40%?
It is a realistic target when more than half of calls are informational, which is common. On 300 weekly calls, the targeted reduction brings the volume to about 180.
Does online claim filing replace post?
It adds a channel with a time-stamped filing receipt and mandatory attachments. It brings incomplete claims down from about 15 to 20% to 5 to 8%.
What lead time should we plan?
Between 3 and 5 months, including 4 to 6 weeks for the software connection and testing. A phased launch on part of the caseload limits risk.
Let's scope your project. Share your caseload, case management software and call statistics, and we will price a creditor portal between EUR 18,000 and 40,000, delivered in 3 to 5 months. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
