The verdict in three sentences
After launch, a corporate site needs a maintenance retainer of 250 to 900 EUR/month (security updates, backups, monitoring) and, for changes, application maintenance at 500-750 EUR/day. Without a clear contract you pay per incident, more expensively and with no priority. The right move: pick a plan matched to the site's criticality and lock an SLA with guaranteed response times.
The three maintenance plans and their prices
Not all maintenance is equal. Distinguish corrective (keeping the site alive), evolutive (growing it) and SLA (guaranteeing uptime). Here are the 2026 orders of magnitude.
| Plan | What it covers | 2026 price |
|---|---|---|
| Basic corrective | CMS updates, security, backups, monitoring | 250-450 EUR/mo |
| Standard evolutive | Corrective + 1-2 days/mo of changes | 500-750 EUR/mo |
| Premium + SLA | Evolutive + 99.9 % SLA, on-call, 3-5 days/mo | 800-1,500 EUR/mo |
| Pay-as-you-go | Occasional change days | 500-750 EUR/day |
| 24/7 on-call | Out-of-hours intervention | +200-500 EUR/mo |
Application maintenance (TMA) means outsourcing the upkeep and evolution of the site to a vendor. It's billed either as a monthly retainer (budget visibility), pay-as-you-go (flexibility), or hybrid — a monthly base plus on-demand days.
What a good maintenance contract must guarantee
A serious maintenance contract isn't just a price: it sets measurable commitments. Here are the clauses to demand and their 2026 reference values.
| Commitment | 2026 reference value | Why it matters |
|---|---|---|
| Uptime | 99.9 % (≈ 8 h downtime/yr max) | Business continuity |
| Acknowledgement time | 2-4 business hours (critical) | Limit impact |
| Resolution time | 1 business day (critical), 3-5 (minor) | Avoid drift |
| Backup frequency | Daily, 30-day retention | Fast recovery |
| Security updates | Monthly minimum | Reduce vulnerabilities |
| Reporting | Monthly (interventions, perf) | Transparency |
Also demand a reversibility clause: at contract end, the vendor must return your code, access and documentation. It's your guarantee against ever being locked into an agency.
Mini case study
Sophie, CFO of a services group in Lyon, is budgeting the post-redesign phase of a multilingual corporate site. She picks a standard evolutive plan at 650 EUR/month including 1.5 change days, plus 24/7 on-call at 300 EUR/month given the brand's sensitivity. Annual budget: 11,400 EUR. Over the year she uses 3 extra maintenance days at 700 EUR (2,100 EUR) for a campaign. Compared with pay-per-incident — where every urgent fix was billed 900 EUR with no priority — she estimates saving 4,000 EUR/year and gains a response-time guarantee that protects her flagship site.
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FAQ
What's the difference between maintenance and application maintenance (TMA)?
Maintenance covers routine upkeep (security, backups, monitoring). TMA also includes functional evolutions and support, often as a monthly retainer or pay-as-you-go at 500-750 EUR/day. Many contracts combine both.
Is a monthly retainer better than pay-per-incident?
As soon as you have regular changes, yes. A retainer offers priority, a lower unit rate and budget visibility. Pay-per-incident only makes sense for a near-static site with no evolution needs.
What does a 99.9 % SLA mean?
It guarantees 99.9 % uptime, i.e. about 8 hours of downtime maximum per year. Beyond that, the vendor faces penalties. It's a standard for a corporate site with commercial stakes.
How much should I budget per year for a corporate site?
Between 3,000 EUR/year (basic corrective) and 18,000 EUR/year (premium with SLA and on-call). The median for a high-stakes site is around 7,000-12,000 EUR/year, changes included.
Is reversibility really important?
Yes, it's your anti-lock-in insurance. A reversibility clause mandates the return of code, access and documentation at contract end. Without it, switching vendors becomes costly and risky.
Let's scope your project. Describe your site's criticality and evolution needs, and we'll propose a calibrated maintenance plan with an SLA. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
