The verdict in three sentences
In Dakar in 2026, an online booking module costs 3,000,000 to 8,000,000 FCFA, and 6,000,000 to 14,000,000 FCFA with SMS/WhatsApp reminders and mobile payment. The real lever is not booking itself but reducing no-shows and relieving the front desk. With automatic reminders, a clinic can target -35 % missed appointments within the first few months.
What each solution level costs
Depending on the service level targeted, the budget ranges from a simple module to a full platform. Here are the 2026 ranges in FCFA.
| Level | Features | 2026 price (FCFA) |
|---|---|---|
| Essential | Online booking + practitioner calendar | 3,000,000 to 5,000,000 |
| Standard | + SMS/WhatsApp reminders | 5,000,000 to 8,000,000 |
| Advanced | + mobile payment (Wave/OM) | 8,000,000 to 11,000,000 |
| Complete | + patient app + multi-site | 11,000,000 to 14,000,000 |
| Maintenance | Support + hosting | 150,000 to 400,000 /month |
| Team training | Front desk + practitioners | 400,000 to 1,000,000 |
The Standard level is often the best value: it's the reminder tier that drives no-shows down.
Recurring costs and 3G optimization
In Senegal, the solution must stay fast on mobile and 3G, and integrate local channels. Here are the 2026 usage costs.
| Item | Detail | 2026 cost (FCFA) |
|---|---|---|
| Reminder SMS | Per message | 15 to 30 /SMS |
| WhatsApp reminder | Via Business API | 20 to 45 /message |
| Hosting + domain name | Server + DNS | 60,000 to 150,000 /year |
| Mobile payment fees | Wave / Orange Money | 1 to 1.5 % /transaction |
| Mobile/3G optimization | Lightweight PWA | Included in build |
| Data backup | Redundancy | 30,000 to 80,000 /year |
A lightweight interface (PWA) loads fast even on 3G: decisive for adoption by patients off wifi.
Mini case study
Dr Ndiaye runs a multidisciplinary clinic in Dakar with about 1,600 appointments/month and a no-show rate of 22 %, i.e. 352 missed appointments/month. At an average value of 12,000 FCFA per consultation, that means 352 × 12,000 = 4,224,000 FCFA of lost revenue per month. By deploying the Standard solution at 7,000,000 FCFA (SMS/WhatsApp reminders), no-shows fall to 14.3 % (-35 %), i.e. 123 appointments recovered/month = 1,476,000 FCFA/month. Reminder cost: 1,600 × 25 FCFA = 40,000 FCFA/month. The net monthly gain is ~1,436,000 FCFA, and the solution is paid off in under 5 months. The front desk, relieved of confirmation calls, focuses on reception.
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FAQ
Do we pay for each reminder SMS?
Yes, budget 15 to 30 FCFA per SMS and 20 to 45 FCFA per WhatsApp message. For 1,600 appointments/month, the reminder budget stays under 50,000 FCFA, easily covered by the no-shows avoided.
Can we integrate Wave and Orange Money payment?
Yes. The mobile payment module raises the budget to 8,000,000-11,000,000 FCFA and enables deposits and online settlement, with fees of 1 to 1.5 % per transaction.
Does the solution work on 3G?
Yes, if built as a lightweight PWA. Mobile/3G optimization is included in the build and guarantees fast loading off wifi, essential for patient adoption.
How long to deploy?
Between 6 and 12 weeks depending on level: Essential in 6 weeks, Complete multi-site with payment in 10 to 12 weeks, training included.
What is the real no-show gain?
About -35 % with well-tuned automatic reminders. For a clinic with 1,600 appointments/month, that means over 1,400,000 FCFA recovered every month.
Let's scope your project. Tell us your appointment volume, practitioners and whether you want Wave/OM payment: we'll price the solution and its no-show ROI. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.