The verdict in three sentences
A London accounting firm chooses between a vendor suite (EUR 40 to 90 per staff member per month) and a custom module (EUR 20,000 to 45,000 one-off), the latter paying off beyond 12-15 staff. The heavy cost is not accounting production itself but document collection and client relations, where 30 % of time is easily recovered. The right call depends on your case volume, your existing production tool and your willingness to standardise your processes.
Vendor vs custom: the 2026 figures
Integrated market suites cover production, review, DMS and client portal, but charge per user. Custom software targets a precise need (collection portal, production dashboard, automated chasing) and interfaces with your existing production engine.
| Item | Vendor suite (SaaS) | Custom module |
|---|---|---|
| Entry cost | EUR 0 to 3,000 setup | EUR 20,000 to 45,000 |
| Recurring cost | EUR 40 to 90/staff/month | EUR 150 to 400/month (hosting + maintenance) |
| Annual cost (15 staff) | EUR 7,200 to 16,200 | EUR 1,800 to 4,800 after build |
| Time to go live | 2 to 6 weeks | 3 to 5 months |
| Customisation | Limited to options | Total |
| Code ownership | No | Yes |
Over a 4-year horizon with 15 staff, the vendor suite runs roughly EUR 28,000 to 65,000 cumulative, versus EUR 27,000 to 64,000 for an amortised custom build — the gap widens in favour of custom as headcount grows.
What a collection and DMS module covers
The value core of a modern firm is the inbound flow. Here are the most-requested functions in London in 2026 and their impact.
| Function | Measured effect | Build order of magnitude |
|---|---|---|
| Client document-upload portal | -30 % collection time | EUR 6,000 to 12,000 |
| OCR + pre-coding | -40 % manual entry | EUR 5,000 to 10,000 |
| Automated deadline chasing | -50 % manual chasing | EUR 3,000 to 6,000 |
| Production dashboard | Workload visibility per partner | EUR 4,000 to 8,000 |
| Time-linked billing | DSO -5 to -8 days | EUR 5,000 to 9,000 |
These are 2026 order-of-magnitude estimates; they vary with how deeply you integrate with your production software (whether an API is available).
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Mini case study
Mark, partner of an 18-staff firm in central London, spends on average 22 hours a week across all staff chasing clients for documents. At a loaded cost of EUR 42/hour, that is EUR 924 a week, about EUR 44,000 a year. By deploying a collection portal + automated chasing billed at EUR 16,000, he cuts that time by 30 %, saving EUR 13,200 a year. Add accelerated billing (DSO down from 62 to 55 days on EUR 1.4M revenue, roughly EUR 27,000 in freed cash): the module pays for itself in a little over 14 months.
FAQ
Must I drop my current production software? No. In 80 % of 2026 cases, custom software plugs in upstream (collection, DMS, portal) and pushes documents to your production tool via API or import. You keep your review engine.
How long until it is operational? Allow 3 to 5 months for a custom module, including 3 to 4 weeks of scoping. A vendor suite is configured in 2 to 6 weeks but delivers fewer gains on your specific process.
Is the client portal GDPR-compliant? Yes, provided EU hosting, encrypted uploads and a retention policy. Budget EUR 1,500 to 3,000 for compliance and documentation.
What annual maintenance budget should I plan? Between EUR 1,800 and 4,800 per year for a custom module (hosting, fixes, minor evolutions), about 12 to 15 % of build cost.
Is custom worthwhile for a small firm? Below 8-10 staff, a vendor suite is often cheaper. The tipping point sits around 12-15 users or whenever a business process strongly differentiates you.
Let's scope your project. Tell us your case volume, your production tool and your friction points: we will quote a collection/DMS module with an indicative budget and timeline. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.

