The verdict in three sentences
For a pharmacy group, custom software linking stock, prescriptions, click & collect and loyalty runs 35,000 to 85,000 EUR ex. VAT in 2026, delivered in 14-22 weeks. It doesn't always replace the approved dispensing software (LGO) but augments it on high-value flows: e-commerce, loyalty, multi-branch management. The headline gain: -30% stockouts thanks to automatic replenishment.
Modules of a custom pharmacy tool
The budget is structured around the flows that set a high-performing group apart.
| Module | 2026 range (EUR ex. VAT) | Key benefit |
|---|---|---|
| Multi-branch stock management | 8,000 – 18,000 | Consolidated view |
| Automatic replenishment | 6,000 – 14,000 | Stockouts -30% |
| Third-party payer & e-billing | 7,000 – 16,000 | Reliable collection |
| Click & collect / e-commerce | 8,000 – 20,000 | New sales channel |
| Loyalty programme | 5,000 – 12,000 | Basket & retention |
| Dashboards & alerts | 4,000 – 10,000 | Real-time steering |
Market LGO vs custom: the right scope
Custom doesn't replace the regulatory dispensing software; it complements it where vendors are rigid.
| Criterion | Market LGO (Winpharma, LGPI) | Custom complement |
|---|---|---|
| Cost / branch / month | 150 – 400 EUR | Amortised build |
| Dispensing & compliance | Core function | Not targeted |
| Advanced click & collect | Limited | Custom |
| Personalised loyalty | Basic | Full |
| Multi-branch steering | Weak | Consolidated |
| API / data openness | Variable | Full |
For a 5-branch group, the LGO costs 9,000 to 24,000 EUR/year; custom captures the value of the e-commerce and loyalty channels the LGO covers poorly.
The impact of automatic replenishment
Stockout is a pharmacy's first silent loss.
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| Metric | Before | After |
|---|---|---|
| Stockout rate | 6.5% | 4.5% |
| Manual supplier orders | 70% | 20% |
| Lost sales / month / branch | 4,200 EUR | 1,500 EUR |
| Tied-up overstock | High | -18% |
Mini case study
Mr. Lefevre, owner of a 5-pharmacy group, loses about 4,200 EUR/month/branch in missed sales on stockouts. Automatic replenishment brings that loss to 1,500 EUR/month/branch, i.e. 2,700 EUR saved × 5 branches = 13,500 EUR/month, or 162,000 EUR/year. Against a 70,000 EUR build + 11,000 EUR/year maintenance, the investment is repaid in under six months, before any loyalty or click & collect gain.
FAQ
Does custom replace my approved LGO? No, it complements it. The LGO keeps dispensing and regulatory compliance; custom handles e-commerce, loyalty and multi-branch steering via connectors.
How does automatic replenishment work? It analyses rotations, thresholds and seasonality to generate pre-filled supplier orders. It cuts stockouts by 30% and overstock by 18%.
Is click & collect profitable? Yes, it's an additional channel that lifts the average basket and builds loyalty. The module costs 8,000 to 20,000 EUR ex. VAT depending on the level (simple reservation or online payment).
Can the 5 branches be linked in real time? Yes, via consolidated stock and dashboards. This enables inter-branch transfers and a unified view of stockouts and margins.
How long to deploy? 14 to 22 weeks depending on modules and branch count. We usually start with stock and replenishment, then click & collect and loyalty.
Let's scope your project. Tell us your branch count, current LGO and priorities (replenishment, click & collect, loyalty) plus an indicative budget. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
