Multi-Site Facility Management Ticketing Software Cost in London (2026)

The verdict in three sentences

For a hard services provider managing 85 office buildings across the City, Canary Wharf and Greater London, multi-site facility management and ticketing software costs between EUR 50,000 and 120,000 (about GBP 43,000 to 103,000) in 2026. The return rests on 30% less reporting time, contractual penalties calculated automatically instead of suffered, and technicians who act faster thanks to QR codes on every asset. Beyond 60 sites, custom software often becomes cheaper than a per-user CAFM licence.

Why SLA reporting is so expensive for providers

London landlords, asset managers and large occupiers impose contracts with response times, fix times and planned maintenance completion rates. Every month, the provider must prove compliance building by building. Without a unified tool, account managers compile CAFM exports, emails and paper job sheets.

Across 85 sites, an account manager spends on average 3 to 4 hours per building per month on reporting, the equivalent of 2 full-time staff.

Features and budget of custom software

The foundation combines an occupant request portal, a ticket engine with priority rules per contract, a mobile app for engineers and an on-call module. Each asset (AHU, chiller, lift, main switchboard) carries a QR code: the engineer scans it, sees the history and closes the job with photos and signature.

A first release (tickets, SLA, mobile, reporting) ships in 4 to 5 months for EUR 50,000 to 70,000. The full version with statutory maintenance and BMS interfaces reaches EUR 100,000 to 120,000 over 7 to 9 months. UK or EU hosting and maintenance add 12 to 18% a year.

Custom build or off-the-shelf CAFM

A standard CAFM tool costs EUR 50 to 120 per user per month in 2026. For 140 engineers and 25 office users, that is EUR 110,000 to 240,000 over 5 years, without a penalty engine tailored to each client contract. Custom software wins as soon as contracts are heterogeneous and reporting becomes a selling point at retender.

Mini case study

Emma, operations director of a hard services provider in London, runs 85 buildings and 140 engineers. Her account managers spent 300 hours a month on reporting. With the software, that drops to 210 hours, saving 90 hours a month and 1,080 hours a year. At a loaded cost of EUR 55 an hour, the gain reaches EUR 59,400 a year. Meanwhile, penalties fall from EUR 48,000 to 20,000 a year thanks to SLA alerts. For a EUR 95,000 project, payback comes in 13 to 14 months.

FAQ

How much does custom facility management software cost in 2026?

Between EUR 50,000 and 120,000 depending on modules and interfaces. A first operational release in 4 to 5 months starts around EUR 50,000.

Can contractual penalties be calculated automatically?

Yes, each contract carries its own time and percentage rules. The software computes exposure in real time and alerts the supervisor 30 minutes before a breach.

Does the engineer app work in basements?

Yes, it works offline and syncs when signal returns. This is essential in plant rooms of towers where coverage is often zero.

Can we migrate history from our current CAFM?

Yes, migrating assets, schedules and 2 to 3 years of jobs is part of the project. It usually represents 5 to 8% of the budget.

Is the data hosted in the UK or EU?

Yes, we deploy on UK or EU hosting compliant with UK GDPR. Landlord clients often require it explicitly.

Let's scope your project. Tell us your number of sites, engineers and contracts: we will price a first release between EUR 50,000 and 120,000 with a 4 to 9 month plan. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.