The verdict in three sentences
In 2026, a law firm chooses between a vendor license (40 to 90 EUR per user per month) and custom software (40,000 to 100,000 EUR upfront). The vendor wins on time-to-launch; the custom build wins on 5-year total cost of ownership (TCO) as soon as the firm exceeds 12 to 15 users or runs atypical workflows. The real question is not the monthly price but the 20% of administrative time the tool reclaims from every fee-earner.
Vendor license or custom development?
Legal vendors (Secib, Clio, Kleos, Jarvis) charge per-user subscriptions. It is predictable and fast to deploy, but the price scales linearly with headcount and you depend on the vendor's roadmap. Custom development requires an upfront investment but becomes a firm asset with no per-seat cost.
| Criterion | Vendor license | Custom Kolonell |
|---|---|---|
| Upfront cost | 0 to 1,500 EUR (setup) | 40,000 to 100,000 EUR |
| Recurring cost | 40 to 90 EUR/user/month | Hosting 150 to 400 EUR/month |
| Deployment | 2 to 6 weeks | 3 to 5 months |
| Cost at 20 users | 9,600 to 21,600 EUR/year | 0 EUR per seat |
| Customization | Limited to options | Total |
| Code ownership | No | Yes |
| Client portal | Depends on plan | Included |
For a firm under 6 people with no specific need, the vendor stays the rational choice. Beyond that, or if you bill complex fees (flat, subscription, success fee), custom pays off.
The 5-year TCO, with figures
The trap of per-user pricing is that it compounds. Here is the projection for a 15-person firm.
| Line item | Vendor (65 EUR/user/month) | Custom |
|---|---|---|
| Year 1 | 11,700 EUR | 70,000 EUR (build) + 3,600 EUR |
| Year 2 | 11,700 EUR | 3,600 EUR |
| Year 3 | 11,700 EUR | 3,600 EUR + 8,000 EUR (upgrades) |
| Year 4 | 11,700 EUR | 3,600 EUR |
| Year 5 | 11,700 EUR | 3,600 EUR + 8,000 EUR |
| 5-year TCO | 58,500 EUR | 104,000 EUR |
At 15 users, the vendor stays cheaper over 5 years. The math flips beyond 22-25 users, or earlier once you value the reclaimed administrative time, which raw TCO ignores.
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Mini case study
Mr. Lefevre, managing partner of a 15-person firm in Midtown New York, measures that each fee-earner spends 6 hours a week on administrative tasks (finding documents, manual entry, chasing). An integrated case-and-billing tool targets -20%, i.e. 1.2 hours reclaimed per person per week.
Across 12 billable staff at an average rate of 180 EUR/h, that is 12 x 1.2 x 180 = 2,592 EUR of value reclaimed per week, roughly 116,000 EUR over a 45-week working year. Even rebilling only a third, the firm covers the 70,000 EUR build in under 8 months.
FAQ
What budget for a 5-attorney firm? With a vendor, expect 40 to 65 EUR/user/month, i.e. 2,400 to 3,900 EUR a year. Custom is usually not worth it under 8-10 users, unless a very specific business need exists.
Does custom handle time-based billing and bar filings? Yes. A dedicated build integrates time tracking, fee generation, accounting export and can connect to bar platforms. These blocks are scoped from the specification.
How long to deploy? A custom practice-management tool takes 3 to 5 months from scoping to go-live, including migrating existing matters and training teams.
What happens if the vendor shuts down or triples prices? That is the license risk: you own neither the code nor your data in an open format. Custom leaves you owning the code and the database, migratable at will.
Can we start small then extend? Yes. We ship the matter + billing core first, then add client portal, e-signature and analytics in separately budgeted increments.
Let's scope your project. Tell us your headcount, billing models and current tool: we scope the perimeter and an indicative budget between 40,000 and 100,000 EUR. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
