The verdict in three sentences
A dry cleaner doesn't stand out on washing, but on item traceability and pickup notifications. Laundry software assigns a ticket to each drop-off, tracks every piece, alerts the customer by SMS when ready, and handles Wave/OM payment. Budget 10,000 to 30,000 FCFA/month; avoiding two lost items a month already covers the subscription.
The laundry flow, from drop-off to pickup
The core of the software is never losing a garment and always knowing its status. Here's the typical flow.
| Step | Action | What the software adds |
|---|---|---|
| Drop-off | Item count | Ticket + code per piece |
| Labeling | Garment tagging | Customer/item link |
| Processing | Wash/press | Real-time status |
| Control | Quality check | Checklist before shelving |
| Notification | "Your laundry is ready" | Automatic SMS/WhatsApp |
| Pickup | Hand-over to customer | Ticket scan, zero error |
| Payment | Collection | Wave/OM or cash |
| Loyalty | Points / subscription | Repeat purchase encouraged |
For a cleaner handling 300 items a week, code-based traceability drops lost or mis-returned items from a ballpark of 1% to under 0.2%.
Pricing and loyalty impact
Price depends on volume and modules (subscription, delivery). 2026 ballpark.
| Plan | Monthly (FCFA) | Setup (FCFA) | For whom |
|---|---|---|---|
| Simple ticket | 10,000 | 100,000 | Neighborhood cleaner |
| Tracking + SMS | 18,000 | 200,000 | Structured cleaner |
| Subscription + delivery | 30,000 | 350,000 | Network, premium service |
| Custom Kolonell | 40,000+ | 500,000+ | Cleaning chain |
The loyalty lever is strong: a subscribed customer (unlimited laundry or monthly plan) returns every week. Moving 20% of the customer base to subscription stabilizes revenue and smooths activity between peaks.
Mini case study
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Aminata runs a dry cleaner in Dakar handling 300 items/week. Before, she lost about 3 items/week (complaints, refunds up to 15,000 FCFA), that is 45,000 FCFA/week of risk and a dented reputation. With code tracking and SMS notification, losses drop to under one item a month. On top, 25% of her customers move to a monthly subscription at 20,000 FCFA, a recurring base of several hundred thousand FCFA. Her 18,000 FCFA/month software subscription is absorbed in the first week.
FAQ
How does the software avoid losing a garment?
Each item gets a code tied to the customer's ticket at drop-off. At every step (processing, control, shelving, pickup), the status is updated. At pickup, scanning the ticket verifies all items are present before hand-over.
Is the customer notified when the laundry is ready?
Yes, automatically by SMS or WhatsApp as soon as the order flips to "ready". This reduces uncollected items cluttering the shelf and improves satisfaction.
Can it manage subscriptions and delivery?
Yes, from the higher plan. You create monthly plans (X kilos or X items) and schedule pickup and delivery rounds, with status tracking per customer.
Is Wave/Orange Money payment integrated?
Yes. The customer can pay at drop-off or pickup via a Wave/OM link, or in cash. The software records the payment method and keeps the till up to date automatically.
Let's talk about your project. We digitalize your dry cleaner with code tracking, notifications and Wave/OM payment. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
