The verdict in three sentences
For a brokerage managing 7,000 policies across 8 insurers, custom broker management software costs between MAD 250,000 and 600,000 excl. VAT (roughly EUR 23,000 to 55,000). Payback comes first from a renewal calendar with automated reminders, which can lift retention from 82% to 90%, then from automatic commission reconciliation per insurer. Plan 5 to 7 months, regulatory compliance included (ACAPS in Morocco, with the same logic as the Central Bank of Ireland's rules for a Dublin broker).
The essential modules and their budget
A mid-sized brokerage handles around 580 renewals, a hundred claims and 8 different commission statements every month, each in its own format. Without a central tool, reminders go out late and commission gaps go unnoticed. The case below is a Casablanca firm; Dublin brokers face the same workflow at higher labour cost.
| Module | Key function | Indicative 2026 budget (excl. VAT) | Expected impact |
|---|---|---|---|
| Client and policy portfolio | 360° client record, policies, endorsements, documents | MAD 50,000 to 110,000 (EUR 4,600 to 10,200) | Find any policy in 10 seconds |
| Renewal calendar and reminders | Alerts at D-60, D-30, D-7 via SMS, email, WhatsApp | MAD 35,000 to 80,000 (EUR 3,200 to 7,400) | Renewals from 82% to 90% |
| Claims management | Filing, tracking, documents, insurer deadlines | MAD 45,000 to 100,000 (EUR 4,200 to 9,300) | Average handling time cut by 25% |
| Commission calculation | Reconciling statements from 8 insurers | MAD 40,000 to 95,000 (EUR 3,700 to 8,800) | Gaps flagged automatically |
| Regulatory compliance | Registers, duty of advice, KYC, AML | MAD 30,000 to 85,000 (EUR 2,800 to 7,900) | Audit-ready file |
| Client portal and app | Certificates, payment, claim filing | MAD 50,000 to 130,000 (EUR 4,600 to 12,000) | 40% of requests self-served |
A core of portfolio, renewals, commissions and compliance starts at about MAD 250,000 to 320,000 excl. VAT. Full claims and a mobile client portal push the project to MAD 500,000 to 600,000 excl. VAT.
Custom build or standard broker software
Imported broker platforms are often designed for European markets and need adapting to local insurer statements, regulator requirements and payment habits.
| Criterion | Licensed standard software | Custom software |
|---|---|---|
| Upfront cost | MAD 60,000 to 120,000 setup | MAD 250,000 to 600,000 excl. VAT |
| Annual cost | MAD 90,000 to 180,000 in licences (2026 order of magnitude) | MAD 35,000 to 70,000 maintenance |
| 5-year total cost | MAD 510,000 to 1,020,000 | MAD 390,000 to 950,000 |
| Import of local insurer statements | Partial, often manual | One connector per insurer |
| Regulatory compliance | Needs adapting | Native |
| Data hosting | Often abroad | In-country possible (Law 09-08 in Morocco, GDPR in Ireland) |
| Time to go live | 2 to 4 months | 5 to 7 months |
Custom wins once the book exceeds 4,000 to 5,000 policies, or when the firm works with more than 5 insurers using different formats.
How the 5 to 7 months unfold
Month 1: portfolio audit, duplicate clean-up (often 5 to 8% of records), collection of statement formats. Months 2 and 3: portfolio, renewal calendar and reminders, released first because they pay back fastest. Months 4 and 5: commissions and compliance. Months 6 and 7: claims and client portal, then training for 10 to 15 staff.
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Youssef, a partner at a brokerage in Casablanca, manages 7,000 policies with an average annual premium of MAD 6,500 and an average commission rate of 14%. Each policy therefore earns MAD 910 a year. Lifting renewals from 82% to 90% keeps 7,000 × 8% = 560 extra policies, or 560 × 910 = MAD 509,600 in commissions per year (about EUR 47,000). Add 1% of commission gaps recovered on MAD 6.4 million, or MAD 64,000. For a MAD 420,000 project, payback comes in under 10 months. A Dublin broker with higher average premiums would recover the investment even faster.
FAQ
What budget for custom broker software?
Expect MAD 250,000 to 600,000 excl. VAT (EUR 23,000 to 55,000). The portfolio, renewals and commissions core starts around MAD 250,000, and a mobile client portal adds MAD 50,000 to 130,000.
Does it meet regulator requirements?
It includes registers, duty-of-advice traceability and the KYC and AML checks expected by ACAPS, and can be configured for Central Bank of Ireland rules. Every action is logged, which saves several days when preparing an inspection.
Can insurer statements be imported automatically?
Yes, a connector is built for each of the 8 insurers, in Excel, CSV or structured PDF. Reconciliation takes minutes instead of 2 to 3 days per month.
Where is client data hosted?
It can be hosted in-country to comply with Moroccan Law 09-08 or within the EU for GDPR. Hosting costs remain around MAD 2,000 to 5,000 (EUR 185 to 460) per month.
How long does history migration take?
Migrating 7,000 policies and 3 years of claims takes 3 to 5 weeks, clean-up included. It runs in parallel with development.
Let's scope your project. Tell us your number of policies, partner insurers and priorities (renewals, commissions, claims), and we will price a scope between MAD 250,000 and 600,000 excl. VAT over 5 to 7 months. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
