The verdict in three sentences
A custom franchise extranet costs between GBP 25,000 and 55,000 (about EUR 29,000 to 64,000) for a 70-unit network, with a 3 to 4 month timeline. Spread across the network, the three-year total cost stays under GBP 30 per franchisee per month, less than a generic per-seat SaaS intranet. The real gain is operational: up-to-date procedures, reliable weekly sales reporting and tracked quality audits, where email threads and WhatsApp groups let everything slip.
What the extranet must replace
The network director of a 70-franchisee brand spends 10 to 15 hours a week resending procedures, chasing Monday figures and compiling audits in spreadsheets. Each extranet module addresses one of these losses.
| Module | Current problem | What the extranet does | Estimated gain |
|---|---|---|---|
| Document library | Conflicting manual versions | One current version, read receipts | 3 h per week |
| Weekly sales reporting | Email chasers every Monday | EPOS import or entry, consolidated dashboard | 4 h per week |
| Online quality audits | Paper forms re-keyed | Mobile checklist, photos, action plan | 2 h per audit |
| New franchisee onboarding | A week at head office, scattered materials | Video path, quizzes, tracking | 30% less training time |
| News and campaigns | Messages lost in WhatsApp | News feed, marketing kits | 1 h per week |
| Directory and support tickets | Direct calls to head office | Knowledge base, tickets | 20% fewer calls |
Franchise extranet cost in London in 2026
Budget depends on the number of modules and the connections with your existing tools (EPOS, payroll, LMS). The ranges below reflect London agency rates in 2026, between GBP 550 and 850 per day.
| Scope | Content | Budget (excl. VAT) | Timeline |
|---|---|---|---|
| Essential | Documents, news, directory | GBP 25,000 to 30,000 | 2.5 to 3 months |
| Performance | Essential + sales reporting + dashboard | GBP 30,000 to 38,000 | 3 months |
| Quality | Performance + mobile audits + action plans | GBP 38,000 to 47,000 | 3.5 months |
| Complete | Quality + training paths + tickets | GBP 47,000 to 55,000 | 4 months |
| Maintenance | Fixes, security, small changes | GBP 450 to 1,100 / month | Ongoing |
| Hosting | UK cloud, backups, UK GDPR | GBP 100 to 250 / month | Ongoing |
A generic intranet SaaS charges GBP 7 to 13 per user per month. With 70 franchisees and 3 users per unit, 210 seats, you quickly exceed GBP 2,000 a month without audits or sales reporting tailored to your concept.
A typical 16-week timeline
Weeks 1 to 3: workshops with 4 or 5 pilot franchisees and the quality team, clickable mock-ups. Weeks 4 to 12: development in two-week sprints, with a demo at the end of each. Weeks 13 and 14: document migration and testing with 10 franchisees. Weeks 15 and 16: network-wide rollout, with a regional onboarding video call. Use your annual conference or a regional meeting as launch date: adoption benefits a lot.
Mini case study
Emma, network director of a quick-service restaurant brand in London (70 franchisees), picks the Quality scope at GBP 42,000, with maintenance at GBP 700 per month and hosting at GBP 180 per month. Three-year cost: 42,000 + 31,680 = GBP 73,680, or 73,680 / (70 × 36) = GBP 29.24 per franchisee per month. On the gain side: head office recovers 8 hours a week on chasers and compilations, about 370 hours a year at GBP 42 loaded, GBP 15,500 per year. The 140 annual audits drop from 5 to 3 hours each: 280 hours, about GBP 11,800. Total: roughly GBP 27,300 a year, with payback in under 2 years.
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FAQ
Do we need a native mobile app?
Rarely. A progressive web app (PWA) installable on phones is enough for audits and reading, and saves GBP 13,000 to 22,000 of iOS and Android development.
How do we collect sales without double entry?
If your EPOS has an API, automatic import costs GBP 2,500 to 7,000. Otherwise, a 2-minute weekly entry per franchisee remains the most reliable option.
Is franchisee data protected?
Each franchisee sees only their own figures, head office sees the consolidated view. UK hosting and a GDPR record of processing are included in the ranges above.
Can new franchisee training be included?
Yes, the training path module (videos, quizzes, sign-off) adds GBP 7,000 to 10,000 and cuts time spent at head office by about 30%.
What if we change agency?
Require ownership of the source code and technical documentation. A reversibility clause lets you move maintenance in-house or elsewhere.
Let's scope your project. Tell us your network size and priority modules: we will price an extranet between GBP 25,000 and 55,000, delivered in 3 to 4 months. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
