The verdict in three sentences
A diagnostic lab loses patients at two points: the queue at reception and the second trip to collect results. An app that delivers results online via a secure code removes the second trip and cuts turnaround by about 70 %. With mobile-money payment at order and SMS notifications, the patient experience becomes seamless, for a build of 3 to 5 million FCFA.
The patient journey, redesigned
In a traditional lab, the patient drops off a sample, then returns a day or two later to collect a paper document. Each trip is a chance to drop off and a queue to manage. The app breaks this pattern: as soon as a result is validated, the patient gets an SMS, logs in with a confidential code and downloads the PDF result, wherever they are.
The referring doctor can also receive the result directly, speeding up care.
Table — features and gains
| Feature | Effect | Estimated 2026 gain |
|---|---|---|
| Online results | Removes 2nd trip | Turnaround -70 % |
| Secure code access | Confidentiality | Stronger compliance |
| SMS notification | Alerts on validation | -reception wait time |
| MoMo payment at order | Early collection | -unpaid, -queues |
| Send to doctor | Faster care | +referrer loyalty |
| Patient history | Longitudinal follow-up | +follow-up tests |
Table — costs and subscription
| Item | 2026 range (FCFA) | Detail |
|---|---|---|
| App build | 3,000,000 - 5,000,000 | Results portal + back office |
| Monthly subscription | 25,000 - 55,000 | Secure hosting, maintenance |
| SMS credits | 5,000 - 25,000/month | By patient volume |
| Staff training | 150,000 - 300,000 | Reception + technicians |
| Analyser integration | on quote | Optional, by equipment |
Mini case study
Mr Otieno runs a lab in Nairobi handling 60 patients/day. Before, 15 % of patients never came back for their paper results, i.e. 9 patients/day of undelivered results and a crowded reception. With online delivery, nearly all results are viewed, and MoMo payment at order secures collection. By cutting reception time and recovering follow-up tests, he estimates a net gain of 1.2 to 1.8 million FCFA/year. The build (4 M FCFA + 40,000/month) pays back in a little over two years, with an immediate jump in patient satisfaction.
Referral programme
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FAQ
Are online results confidential?
Yes. Each patient accesses their results via a unique confidential code, over an encrypted connection. Access is logged and data is backed up daily for compliance.
How much does turnaround drop?
About 70 %: on validation, the patient is notified by SMS and views the result immediately, instead of waiting for a second trip to the lab.
Is payment made online?
Yes, the test can be paid by mobile money right at order, which reduces unpaid tests and eases reception congestion at peak hours.
Can the lab's analysers be connected?
Depending on the equipment, an integration is possible to import results automatically. This is quoted separately based on the available interfaces.
How long to deploy the app?
Allow 4 to 8 weeks depending on modules and integrations. The results portal and payment can ship first, with analyser connections added in a second phase.
Let's talk about your project. We deliver a secure online results demo for your lab. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
