The verdict in three sentences
A custom multi-property PMS (reservations, housekeeping, billing, channel manager) runs between 25M and 60M FCFA (38,000-91,000 EUR) depending on the number of hotels and integrations. The channel manager syncs Booking, Expedia and the direct site, eliminates overbooking and adds 5 to 10 points of occupancy. For a group of 2 hotels or more, independence from per-room licences pays back in 18 to 30 months.
Scope and budget of a group PMS
A group PMS centralises several properties under one dashboard. Here are the blocks and their 2026 order of magnitude.
| Module | Scope | Indicative cost (FCFA) | Cost (EUR) |
|---|---|---|---|
| Booking engine | Direct, rates, availability | 4M - 9M | 6,100 - 13,700 |
| Channel manager | Booking, Expedia, Airbnb sync | 5M - 12M | 7,600 - 18,300 |
| Housekeeping | Room status, cleaning schedule | 3M - 6M | 4,600 - 9,100 |
| Billing & POS | Invoices, VAT, extras, groups | 4M - 8M | 6,100 - 12,200 |
| Multi-hotel centralisation | Group dashboard, consolidation | 5M - 12M | 7,600 - 18,300 |
| Payment integration | Cards, mobile wallets | 3M - 7M | 4,600 - 10,700 |
| CRM & loyalty | Guest history, offers | 2M - 6M | 3,000 - 9,100 |
A group of 2-3 hotels with channel manager and payment lands around 35M-50M FCFA; a 5+ hotel rollout with CRM climbs toward 55M-60M FCFA.
The impact on occupancy and margin
Overbooking and poorly synced channels are costly. Order of magnitude observed for a 2-hotel group (140 rooms total).
| Metric | Before | After PMS | Effect |
|---|---|---|---|
| Occupancy rate | 61 % | 69 % | +8 pts |
| Overbookings/month | 7 | 0 | eliminated |
| Check-in time | 6 min | 2 min | -66 % |
| Billing errors | 4 % | 0.6 % | -3.4 pts |
| Direct-channel sales | 18 % | 31 % | +13 pts |
| Group reporting time | 2 days | real time | near instant |
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Mini case study
Ms Tan, director of a 2-hotel group in Singapore (140 rooms, 1.4B FCFA equivalent revenue). She invests 44M FCFA (67,000 EUR) in a custom PMS with channel manager, integrated payment and a consolidated dashboard. Her occupancy rises from 61 to 69 %. On a revenue-per-available-room of about 22,000 FCFA, +8 occupancy points across 140 rooms generate nearly 90M FCFA of additional revenue per year. Capturing even the margin on that uplift pays the project back in under 18 months, before the end of overbooking penalties.
FAQ
Isn't a standard SaaS PMS enough? For a single hotel, often yes (per-room licences, 15-40 EUR/room/month). For a multi-property group with local mobile payment and consolidation, custom avoids licences that explode with room count.
Does the channel manager handle Booking and Expedia? Yes, via their APIs. Availability syncs both ways, eliminating overbooking. It is the module with the fastest ROI.
Can we integrate mobile wallets? Yes. Mobile payment is integrated into the booking engine and billing, with confirmation webhooks. It is a major edge in the local market versus foreign PMS.
How long to deploy a group? 4 to 7 months: start with a pilot hotel, stabilise, then replicate. Each additional hotel is added in a few weeks.
Do staff need training? Yes, one day per property for the front desk and housekeeping. Interfaces are designed for fast touch use, which limits change resistance.
Let's scope your project. Tell us how many properties, what room volume and which channels to integrate, and we'll frame your group PMS. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.
