The verdict in three sentences
For a boiler maintenance company in Toronto with 35 technicians and 280 jobs a day, a route optimisation engine costs CAD 30,000 to 68,000 and goes live in 3 to 4 months. The expected gain, 12 to 18% fewer kilometres and one extra job per technician per day, pays the project back in under a year. The real challenge is not the algorithm but data quality: skills, actual job durations and maintenance contracts.
Why manual dispatch hits a ceiling
An experienced dispatcher handles 10 technicians well. At 35, with no-heat emergencies in a Toronto winter, appointment windows promised to homeowners, annual service contracts and different gas licences (G1, G2, G3), fine trade-offs become impossible. Technicians cross the 401 several times a day, emergencies break the schedule and 2-hour windows are met only 75% of the time.
| Metric | Manual dispatch | AI-optimised dispatch |
|---|---|---|
| Jobs per technician/day | 8 | 9 |
| Kilometres per technician/day | 110 km | 90 to 97 km |
| Windows met | 75% | 90 to 94% |
| Daily scheduling time | 4 h | 1 h of supervision |
| Emergency response time | 6 to 8 h | 3 to 4 h |
| Monthly overtime | 300 h | 150 to 200 h |
What a CAD 30,000 or 68,000 project includes
Budget depends on the level of real-time re-planning and on integrations with your field service software or CMMS.
| Component | Essential version | Advanced version |
|---|---|---|
| Optimisation engine (skills, windows, travel) | Included | Included with multiple constraints |
| Real-time re-planning | Assisted manual | Automatic on every emergency |
| Technician mobile app | Route list | Navigation, report, signature, photos |
| Field service software integration | Daily CSV import | Two-way API |
| Customer SMS notification | Window on day -1 | Live technician tracking |
| Operations dashboard | Basic KPIs | Productivity, km, SLA per branch |
| 2026 budget | CAD 30,000 to 42,000 | CAD 48,000 to 68,000 |
Add CAD 450 to 1,350 a month for hosting, mapping API and maintenance. Market SaaS tools charge CAD 60 to 135 per technician per month, i.e. CAD 2,100 to 4,700 monthly for 35 technicians.
Data to prepare before launch
Three workstreams drive success. First the skills matrix: gas licence class, oil, heat pumps, brands mastered. Then actual durations per job type, extracted from 12 months of history rather than theoretical durations. Finally business rules: a premium contract beats a standard tune-up, a total no-heat failure in January beats everything else. Allow 3 to 4 weeks of scoping for these.
Mini case study
David, operations manager of a boiler maintenance company in Toronto, runs 35 technicians. He invests CAD 54,000 in the advanced version. Kilometres fall by 15%: 35 technicians × 16 km saved × 220 days × CAD 0.70 per km gives about CAD 86,000 a year. The extra daily job means 35 × 220 = 7,700 more jobs a year; at CAD 135 margin per job, even billing only half of them adds about CAD 520,000 in margin. The project pays back within weeks once demand follows.
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FAQ
How much does AI route scheduling cost in 2026?
Between CAD 30,000 and 68,000 for a company with 20 to 50 technicians, plus CAD 450 to 1,350 a month to run.
How long does deployment take?
Plan 3 to 4 months: 1 month of scoping and data, 2 months of development, 2 to 4 weeks of pilot in one branch.
Does the tool handle same-day emergencies?
Yes, the advanced version re-plans in under 30 seconds by inserting the emergency with the nearest qualified technician.
Will technicians accept the tool?
Buy-in comes from a 4-week pilot with 5 to 8 volunteers. A 15% drop in driving and less overtime win them over quickly.
Do we need to replace our field service software?
No, the engine connects via API or daily import and pushes the optimised schedule back into your existing tool.
Let's scope your project. We map your skills, emergency and travel constraints for an indicative budget delivered in 3 to 4 months. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.