The verdict in three sentences
An accounting practice management tool rents from a vendor at €25 to €60 per user per month, or is built custom for €35,000 to €90,000 amortised over 5 years. Custom becomes profitable once a firm passes 15 to 20 staff or once its processes (filing deadlines, client portal, production) fall outside a vendor's standard mould. What tips the decision is not the sticker price but the 5-year TCO and the 15 hours per month per staff member freed from data entry and chasing.
Vendor or custom: the real cost comparison
Vendors bill per-user subscriptions. It is predictable but linear: at 25 staff, the bill climbs fast. Custom demands a heavier upfront investment, but the marginal cost of each additional user is near zero.
| Item | Vendor SaaS | Custom Kolonell |
|---|---|---|
| Licence / initial build | €25–60/user/month | €35,000–90,000 once |
| Annual cost (20 staff) | €6,000–14,400/yr | Maintenance €6,000–12,000/yr |
| Initial setup | €3,000–8,000 | Included |
| Client portal | Add-on (+15%) | Included |
| Specific enhancements | Impossible / billed | Included in package |
| Data ownership | Vendor | Firm |
| 5-year TCO (20 staff) | €43,000–86,000 | €65,000–140,000 |
The 5-year TCO converges, but custom includes the portal, no vendor lock-in and unlimited enhancements.
What a practice management tool covers in 2026
A modern firm expects far more than simple case tracking. Here are the modules that genuinely shift productivity, with their quantified impact.
| Module | Function | Estimated gain |
|---|---|---|
| Deadline management | Tax calendar, VAT, returns | -8 h/month/staff |
| Secure client portal | Document upload, deliverables | -40% chasing |
| Production tracking | Time spent, engagement progress | +12% cases/staff |
| Integrated billing | Fees, engagement letters | -5 days to collection |
| Partner dashboard | Profitability, workload, delays | Real-time steering |
| Accounting DMS | Automatic OCR filing | -6 h/month/staff |
Combined, these modules alone justify the 15 monthly hours recovered per staff member — nearly two days of billable production.
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Mini case study
Mark, an accountant running a 22-staff firm in London, hesitates between renewing his vendor subscription (€42/user/month, i.e. €11,088/yr) and a custom build at €72,000. Over 5 years, the vendor costs him €55,440 excluding setup and add-ons. Custom comes to €72,000 + €9,000/yr maintenance = €117,000 gross, but each staff member recovers 15 h/month. At a loaded hourly cost of €35, that is 22 staff × 15 h × €35 × 12 months = €138,600 of annual capacity freed. Even converting only 25% into billable production, the firm nets €34,650/yr — the custom investment is repaid in under 3 years, then becomes an asset the firm owns.
FAQ
What is the starting price for a small 10-staff firm? Budget €35,000 to €50,000 for a focused custom tool (deadlines + portal + production), or roughly €3,000 to €6,000/yr on a vendor. Below 10 staff, the vendor is often the more rational choice.
How long to deploy a custom tool? Between 3 and 5 months depending on scope, with a first usable version (MVP) delivered in 8 to 10 weeks. Migrating case history adds 2 to 3 weeks.
Is the client portal really useful? Yes: it cuts chasing by 40% and streamlines document collection. A 20-staff firm saves the equivalent of a half-time administrator on document exchange alone.
Can the software connect to my accounting production tool? Yes, via API or bridges. You keep your accounting engine (production, review) and we build the management, portal and steering layer around it, with no double entry.
What happens if the vendor shuts down or raises prices? That is precisely the SaaS risk: price hikes and dependency. With custom, the firm owns the code and data, with no imposed annual increase.
Let's scope your project. Tell us your headcount, current production tool and priorities (deadlines, portal, steering) for a calibrated indicative budget. Detailed quote within 48 h. WhatsApp +221 77 596 93 33.
Mohamed Bah
Fondateur, Kolonell
Passionate about digital and entrepreneurship in Africa, Mohamed has been helping Sénégalese businesses with their digital transformation since 2020. Founder of Kolonell, he believes every SME deserves a professional and accessible online présence.

